Samples of veneers slats for walls
The time we need to prepare an order for shipping (delivery) is 2-10 business days. But usually we are doing everything possible to send your order ASAP. Please NOTICE that we prepare and ship orders on BUSINESS days from Monday to Friday which does not include weekends. Saturday and Sunday do not count as a part of shipping days. Also we want you to know that sending or preparing and shipping (delivery) are 2 different processes and each has its own term.
During the holiday season, we are experiencing high volumes of orders. If your order takes longer to process then expected - don't hesitate to email us at: firstname.lastname@example.org and we will update you on the status of your order.
Postal Services: UPS Worldwide Saver, USPS, Ukrposhta, FedEx Express
Tracking Number will be provided.
- International shipping is unpredictable and delays happen at the customs. For international orders, once the package has left Ukraine, it becomes a subject to your local post office.
- We take full responsibility for our products, for its shipping, delivery and in case of damage during delivery or loss (after certain term of your type of shipping) we can send you a new product. So there are no reasons to be worried :)
- Our products have the highest quality. We pay careful attention to the details of all our items. And we so adore and love the process of making wooden things just for you and that’s why all of our goods so amazing!
Please NOTICE that due to big dimensions of the package you will pay customs and import taxes.
The amount of taxes depends on your country's laws. We are not responsible for them.
ESTIMATED SHIPPING TIMES
Shipping worldwide 2-10 business days.
The shipping price depends on the weight of the package.
You may check it during the checkout or contact us.
Free international shipping is available.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.